Stat Library

Poor service is the #1 reason consumers stop purchasing from a company.

72% of consumers say they will remain loyal to companies that provide faster service.

Consumers’ #1 frustration with organizations is disconnected experiences.

61% of consumers expect instant responses with up-to-date information when interacting across departments.

76% of consumers say they will remain loyal to companies that provide better data security.

65% of consumers say they will remain loyal to companies that offer a more personalized experience.

81% of consumers are reassessing their overall spending over the next 12 months.

Top factors in consumers’ purchase decisions:

1. Value for money
2. Meeting needs quickly

70% of consumers are reassessing their spending on media and entertainment due to economic conditions.

77% of consumers are reassessing their spending on travel and hospitality due to economic conditions.

33% of sales leaders say their organizations use AI.

53% of sales leaders say their organization plans to use AI within the next two years.